Terms and Conditions

 

Returns:
  • All order returns will be subject to 15% Re-Stocking fee. Please call for RMA (Return Material Authorization)
  • All returns must be authorized in advance.
  • All returns must be made within 30 days after receipt of goods.
  • Buyer is responsible for all freight cost for returns & exchanges.
  • Custom & Special orders items are not returnable and cannot be cancelled.
    • Shoulder Cords
    • Military Dress Caps
    • Swords
    • Rifles
    • Custom Flag Orders

Shipping:

All Orders require up to 3-5 business days to process (typical is 1 – 2 days). Orders placed from Friday 3pm – Sunday 12am will begin processing on the following Monday. Custom and personalized items may take an additional 7-10 business days to process. If items are needed for a specific date, please notate this on the order and we will do our best to meet this timeline although there is no guarantee.

*Please note: Expedited shipping methods require the same processing time*


Backorders:

Unexpected demands or production delays may occasionally result in items temporarily being out of stock. Backordered items ship as soon as they becomes available which may exceed standard processing time.

Collection Fee:

All past due invoices are subject to a 3% collection fee. Approved Purchase Orders are NET 30 (total amount due within 30 days of order completion). All other orders are NET 0 (total amount due when order is placed).