Terms and Conditions

 

Returns:
  • All order returns will be subject to 15% Re-Stocking fee. Please call for RMA (Return Material Authorization)
  • All returns must be authorized in advance.
  • All returns must be made within 30 days after receipt of goods.
  • Buyer is responsible for all freight cost for returns & exchanges.
  • Custom & Special orders items are not returnable and cannot be cancelled.
    • Shoulder Cords
    • Military Dress Caps
    • Swords
    • Rifles
    • Custom Flag Orders

Shipping:

All Orders require up to 3-5 business days to process (typical is 1 – 2 days). Orders placed from Friday 3pm – Sunday 12am will begin processing on the following Monday. Custom and personalized items may take an additional 7-10 business days to process. If items are needed for a specific date, please notate this on the order and we will do our best to meet this timeline although there is no guarantee.

*Please note: Expedited shipping methods require the same processing time*


Backorders:

Unexpected demands or production delays may occasionally result in items temporarily being out of stock. Backordered items ship as soon as they becomes available which may exceed standard processing time.